FAQs

Housekeeping:

Kitchen: Available for use; we ask that you respect our neighbours and clean up after yourself.

WC: Standard and disabled WC facilities are provided.

Lift: Access to the studio is available via a lift for convenience.

Soundproofing:

Our studio is not fully soundproof. There may be occasional noise from other businesses in the building. Please respect our neighbours and keep speaker volumes at a considerate level.

Responsibility for Damages:

* The client hiring the studio is responsible for any breakages, losses, or damages caused to the studio or equipment by themselves or anyone else during the booking.

* Full payment will be required for any damages incurred.

* An inspection will be conducted at the start and end of each booking to monitor the condition of the studio and equipment.

* Please be aware that there are cameras in the loft to ensure the security of the space and equipment.

*There is a no lit candle policy to ensure no fire damage to the loft.

Booking Rules:

* Shoe Coverings: Please use provided shoe coverings for anyone not involved in the content shoot.

* Infinity Cove: Tape must be used on shoes when working in the infinity cove. Avoid stepping on the curve to prevent damage.

* Clean-Up: Please leave the studio as you found it, as it is most likely another client will be in straight after you.

* Setup and Clear-Up Time: Your booking slot includes time for both setup and clear-up. Please make sure to leave ample time, as we all know how quickly time can fly when you’re immersed in creating content!

* Overrun Fee: If your booking runs over, an additional fee of £60 will be charged.

* Fire Alarm Test: Please be aware that we participate in a site fire alarm test once a week, which lasts approximately 60 seconds. This may impact your session, and we appreciate your understanding.

T&C’s

  1. Booking Confirmation:

    • Your booking is confirmed once full payment has been received through our online booking system.

    • You will receive an email confirmation with your selected time, date, and any additional services requested.

  2. Cancellations & Refunds:

    • Cancellations made at least 48 hours prior to your scheduled session will receive a full refund.

    • Cancellations made less than 48 hours before the booking will not be eligible for a refund.

    • Rescheduling is subject to availability and must be requested at least 48 hours before your session.

  3. Rescheduling Policy:

    • Rescheduling requests must be made 48 hours in advance. If you need to reschedule your session, please email us, and we will do our best to accommodate you.

  4. Late Arrivals & Overtime:

    • Your booked time includes set-up and clean-up. Please ensure you manage your time accordingly.

    • If you exceed your scheduled time, a late fee of £60 will be applied.

  5. No-shows:

    • In the event of a no-show, no refund will be issued, and the session will not be rescheduled.

  6. Studio Responsibility:

    • The client is responsible for any damage to the studio, equipment, or props during their booking period. Full payment for any damages will be required immediately.

    • Inspections will be conducted at the start and end of each booking to assess the condition of the space.

  7. Special Requests & Out-of-Hours Bookings:

    • Special requests, including out-of-hours bookings (before 8am or after 8pm), may be accommodated upon request via email and are subject to an additional fee.

  8. Compliance with Studio Guidelines:

    • All clients and their guests must adhere to the studio's guidelines and rules, which are in place to ensure the safety and respect of the space, equipment, and neighbouring businesses.

Studio Guidelines